I work for a large academic medical institution, and no one is IS&T is able to help me, so I'm hoping to get some help here.
I visit patients in their homes, and need to access our electronic medical record via the VMware horizon portal. I use my Verizon iphone personal hotspot for internet access.
I double click on our server icon, input my username/password into the VMware Horizon login screen. Then I double click on the Remote Access CPA, I get "the connection server is preparing your desktop" and then I get an error message "the connection to the remote computer ended." Sometimes I am able to get through if I wait >30-45 minutes, but this is suboptimal in patient care.
This issue is ONLY when using the iphone personal hotspot, never when using my home wifi.
IS&T thinks this is an issue with mobility/the iphone hotspot. There has to be a way to get consistent access to our EMR by using a personal hotspot. Anything else I can try? Is this a hotspot issue or a VMware issue?